Refund Policy for Mixale Wholesale
At Mixale Wholesale, customer satisfaction is our top priority. We value our customers and strive to offer a fair and transparent refund process. We understand that sometimes you may need to cancel or request a refund for an order. Please read our refund policy carefully:
🕒 Refund Within 24 Hours — Full Refund
If you request a refund within 24 hours of placing your order, you will receive a 100% refund.
No deductions. No delays.
⏳ Refund After 24 Hours — 70% Refund
If your refund request is made after 24 hours of order placement, you will receive a 70% refund.
The remaining 30% covers processing and handling charges.
❌ Order Cancellation, Returns & Refunds After Shipment
Once an order has been shipped and tracking information has been provided to the customer, the order cannot be cancelled. Returns or refunds will not be accepted due to a change of mind, refusal to accept delivery, or temporary website/email accessibility issues. Returns or refunds for damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.
📩 How to Request a Refund
To apply for a refund, please contact us via email at contact@mixalellc.com with:
Order number
Reason for refund
Proof of payment
Refunds are processed within 7–15 business days.
Need Help?
If you have any questions, feel free to contact our support team. We’re here to help!